Frequently Asked Questions
What types of products do you offer?
At Thingsbereal.shop, we provide a curated selection of stylish footwear and luxurious fragrances. Our product range includes trendy casual sneakers designed for comfort and elegance, as well as sophisticated perfumes that cater to modern tastes.
What is your return policy?
We have a 7-day return policy, which allows customers to request a return within 7 days of receiving their item. To be eligible for a return, products must be unworn, unused, and in their original packaging with tags attached. A receipt or proof of purchase is also required.
How long does shipping take?
For orders within India, delivery typically takes 4-6 business days for metro cities and 5-8 business days for other cities and towns. Remote locations may take 7-10 business days. International shipping times vary based on the destination and will be estimated at checkout.
Do you offer free shipping?
Yes, we offer free shipping on all orders within India. For international orders, shipping charges will apply and are calculated based on the destination and order weight at checkout.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking link. You can use this link to monitor the status of your shipment.
What should I do if my order is delayed?
If your order is delayed, please contact us at thingsberealshop@gmail.com. We will assist you in resolving any issues related to your shipment.
Can I exchange an item?
To exchange an item, the fastest method is to return the original item and, once the return is accepted, make a separate purchase for the new item. Please refer to our return policy for more details on the return process.
What if I receive a damaged or incorrect item?
We recommend inspecting your order upon receipt. If you find that an item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and provide a resolution.
How long does it take to process a refund?
Refunds are processed within 10 business days after we receive and inspect your returned item. Please note that it may take additional time for your bank or credit card company to post the refund to your account.